Internship Experience
My journey at PLV IT Office
Pamantasan ng Lungsod ng Valenzuela
Management Information Systems Office
About the Organization
The IT Office at PLV oversees the development, management, and support of the institution's digital infrastructure. It ensures seamless access to learning platforms, manages campus-wide networks, and partners with academic departments to integrate technology in teaching, research, and administration.
The team empowers students, faculty, and staff by providing reliable technology services and fostering digital innovation throughout the university.
Job Description & Responsibilities
Key tasks and duties during my internship
System Development
- Developed and maintained web-based applications for campus use
- Created the LocateIT equipment tracking system
- Implemented database solutions for various departmental needs
- Optimized existing systems for better performance
Network Management
- Assisted in managing campus-wide network infrastructure
- Monitored network performance and troubleshooted issues
- Documented network configurations and procedures
- Supported wireless access point installations
Technical Support
- Provided IT support to faculty, staff, and students
- Resolved hardware and software issues
- Managed support tickets and user requests
- Conducted training sessions for system users
Documentation
- Created comprehensive technical documentation
- Developed user manuals and guides
- Maintained IT asset inventory records
- Documented troubleshooting procedures
Collaboration
- Worked closely with academic departments
- Participated in team meetings and planning sessions
- Coordinated with vendors and service providers
- Assisted in IT project implementations
Security & Maintenance
- Implemented security best practices
- Performed regular system backups
- Updated and patched software systems
- Monitored system logs and security alerts
Key Achievements
Notable accomplishments during my internship
LocateIT System Launch
Successfully developed and deployed the LocateIT equipment tracking system, streamlining asset management for the IT Office and improving equipment accountability.
Network Documentation
Created comprehensive documentation of the campus network infrastructure, serving as a valuable resource for current and future IT staff.
Support Ticket System
Implemented an efficient ticketing system that improved response times and tracking of IT support requests across the university.
User Training Programs
Conducted training sessions for faculty and staff on various IT systems, enhancing digital literacy and system adoption rates.
Skills & Knowledge Gained
Technical Development
Enhanced programming skills in PHP, Laravel, JavaScript, and database management
Project Management
Learned to manage projects from conception to deployment
Communication
Improved ability to explain technical concepts to non-technical users
Problem Solving
Developed strong analytical and troubleshooting capabilities
Time Management
Learned to prioritize tasks and meet deadlines effectively
Teamwork
Gained experience working in a professional IT team environment
"This internship has been an invaluable experience that bridged the gap between academic knowledge and real-world application. Working with the PLV IT Office team has taught me not just technical skills, but also the importance of collaboration, continuous learning, and dedication to excellence in technology service delivery."